Elite Clothing Return Policy
Our Standard Return Policy -
Returns are authorized for unworn Products with all tags and labels attached.
Where a Product is authorized for return, you can return to Elite Clothing Collection by mail. To return by mail, please contact a customer service representative via our website chat feature to receive return instructions.
- Returns/exchanges must be made within 15 days of delivery for online orders or 7 days for in store orders.
- Upon delivery, you accept sole responsibility for your orders.
- All items must be unworn, unwashed, and in original packaging.
- For any authorized return or exchange, we’ll cover the return shipping for packages being shipped from the lower 48 states using a carrier of our choosing. You'll get a prepaid label from our Support Team by email once you contact us.
- Once return request has been verified and approved, customer will receive return shipping label within 5-7 business days.
- Once your item(s) reach our warehouse, your refund or exchange will be processed within 10 business days.
- Sale items cannot be returned or exchanged.
- Swimwear cannot be returned or exchanged.
- Lingerie cannot be returned or exchanged.
- Shapewear cannot be returned or exchanged.
- Gift cards are nonrefundable and cannot be exchanged or redeemed for cash.
- We can only process returns and exchanges for items purchased directly from G2J3 ELITE CLOTHING COLLECTION LLC.. If you purchase our product from another retailer, please contact them directly for a return or exchange.
Unauthorized Returns and Worn Garments -
Refunds and exchanges will not be issued for unauthorized returns. To avoid this, please contact us to confirm your return is authorized before sending anything back or attempting to return an item in-store.
If we receive a worn garment or any other return that has not been authorized, your return/exchange will not be processed nor will your used garment or unauthorized return be returned to you.
In addition, purchases made with Loyalty Reward points are eligible for exchange only.
